IVR Service and Voice Messaging
Looking for a message delivery confidence to maximise your operation's efficiency? Use pre-recorded messages to increase your team's productivity and meet your customer needs in self-service environment
IVR Service and Voice Messaging
Looking for a message delivery confidence to maximise your operation’s efficiency? Use pre-recorded messages to increase your team’s productivity and meet your customer needs in self-service environment.
CLIENT:
What is IVR?
ZAGRUZKA:
IVR (Interactive Voice Response) is an automatic notification technique that you can use to setup a telephone menu system managing inbound calls, handling callbacks, and delivering pre-recorded messages.
How IVR works:
1
We set a phone number and record a voice message
2
We set up a voice menu for answering inbound calls
3
Upload the number database in your business account and integrate the IVR system with your CRM
Why use IVR service:
  • notify your clients about ongoing promo campaigns and special offers
  • send them your birthday wishes
  • remind them of a payment due
  • run a survey
  • inform them about your nearest locations and working hours
  • handle order placement
  • let them know about the service changes
  • provide them with directory assistance
Advantages of IVR service
Reduces call centre costs
Higher survey performance
Ensures customer notification
Secure communication tool
More calls equals more sales
Integration with your CRM
Why use IVR service provided by Zagruzka?
  • We create a call scenario
  • Record a voice message
  • Provide timely feedback
  • Configure call forwarding to your contact centre
Why use IVR service provided by Zagruzka?
  • We create a call scenario
  • Record a voice message
  • Provide timely feedback
  • Configure call forwarding to your contact centre
Enquiry
Enquiry about IVR Service and Voice Messaging
Fill in the form and we will get in touch with you.